Your daily contribution to greater resilience.

1. Scope
2. Seller and Contracting Party
3. Contract Language
4. Products
5. Formation of Contract
6. Prices
7. Payment
8. Delivery
9. Unavailability
10. Retention of Title
11. Right of Withdrawal
12. Unsealed Products
13. No Voluntary Return Guarantee
14. Rights in Respect of Defects
15. Product Use
16. Liability
17. Copyright and Rights of Use
18. Applicable Law
19. Place of Jurisdiction
20. Dispute Resolution
21. Final Provisions

Our customer service team will be happy to assist you personally.

Email info@blattkraft.com

Go to the contact form

For orders placed by consumers.

These General Terms and Conditions apply to all orders placed by consumers through the online shop of the Blattkraft brand.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

Any deviating terms and conditions of the customer shall apply only if we have expressly agreed to their application.

ARICO ENERGY AG LIMITED

The contracting party for orders placed through the Blattkraft online shop is:

ARICO ENERGY AG LIMITED 167–169 Great Portland Street 5th Floor London W1W 5PF United Kingdom

Private limited company under the laws of England and Wales Registered with Companies House, United Kingdom Company number: 16560881

Represented by Director Peter Schwarze

Email: info@blattkraft.com

The contact form may be used for questions concerning an order. General contact forms are forwarded to support@blattkraft.com.

The contract language is German.

The language available for concluding the contract is German.

The order data and these General Terms and Conditions will be made available to the customer in text form after completion of the order or through the order confirmation. We store the contract data in accordance with statutory retention obligations.

Where a customer account is offered, the order data made technically available may be viewed there. There is no entitlement to permanent availability in the customer account. Customers should save the order confirmation and contractual documents themselves.

The information provided in the shop and the product labelling are binding.

The presentation of products in the online shop does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to place an order.

Images are for illustrative purposes. Minor and reasonable deviations in presentation, colour or packaging may arise in particular as a result of screen settings or production-related changes, provided that the agreed characteristics and usability of the product are not impaired.

The information provided in the shop and the labelling on the delivered product are authoritative with regard to composition, net quantity, recommended intake, best-before date, storage and mandatory consumer information.

Blattkraft is a food supplement and not a medicinal product. Food supplements are not a substitute for a balanced and varied diet and a healthy lifestyle.

The binding offer is made when the order is placed.

The customer places the desired products in the shopping basket and proceeds through the electronic ordering process. Before submitting the order, the customer can review their details and correct them using the functions provided.

By clicking the order button that is clearly labelled as creating an obligation to pay, the customer submits a binding offer to conclude a purchase contract for the products contained in the shopping basket.

An automatically generated acknowledgement of receipt initially documents only that the order has been received, unless it expressly states that the contractual offer has been accepted.

The contract is concluded as soon as we expressly accept the order, dispatch the goods, request payment from the customer or finally collect the payment – whichever of these events occurs first.

If we are unable to accept an order, we will inform the customer. Payments already received will be refunded without undue delay using the payment method originally used.

Total prices and costs are displayed before the order is placed.

The prices displayed in the online shop at the time of the order apply. The displayed total prices include any value-added tax legally due, insofar as such tax applies.

Any additional shipping costs are clearly displayed to the customer before the order is submitted. No shipping costs will be charged unless they were shown in advance.

Prices shown on product pages, in the shopping basket and at checkout must be consistent. In the event of an obvious technical pricing error, there is no entitlement to delivery at the recognisably incorrect price. In such a case, we will inform the customer without undue delay and refund any payments already made.

The available payment methods are displayed at checkout.

The payment methods available for the specific order are displayed at checkout.

Depending on the selected payment method, payment is processed through Stripe or the payment service integrated there. The payment methods offered in an individual case may depend in particular on the device, location, currency, order value and technical availability.

Unless otherwise indicated for the selected payment method, the purchase price is due immediately upon conclusion of the contract.

Supplementary terms and conditions of the relevant payment service may apply to individual payment methods. The customer’s statutory rights against us remain unaffected.

The delivery area, costs and delivery time are shown at checkout.

Delivery is made to the delivery address provided by the customer during the ordering process.

Orders are shipped with DHL or Hermes. The customer is entitled to select a specific shipping provider only where this has been expressly agreed during the ordering process.

The available delivery areas, shipping costs and estimated delivery times are displayed before the order is submitted. The information shown in the specific checkout process is authoritative.

If not all ordered products are available for delivery at the same time, partial deliveries may be made insofar as this is reasonable for the customer. A partial delivery initiated by us will not result in additional shipping costs for the customer.

For consumers, the risk of accidental loss or accidental deterioration generally passes only when the goods are handed over to the customer or to a recipient designated by the customer.

We will provide immediate information about unavailable products.

If an ordered product is exceptionally unavailable, we will inform the customer without undue delay.

If delivery is permanently impossible, we are entitled to reject the order in respect of the unavailable product or to withdraw from the contract, provided that the statutory requirements are met. Any amounts already paid will be refunded without undue delay.

The customer’s statutory rights remain unaffected.

The goods remain our property until payment has been made in full.

The delivered goods remain our property until the purchase price has been paid in full.

Consumers generally have a right of withdrawal.

Consumers generally have a statutory 14-day right of withdrawal for distance contracts.

Details concerning the period, exercise, return of goods and legal consequences are set out in the separate withdrawal information and the model withdrawal form. These are permanently available through the website and are provided during the ordering process.

The customer bears the direct costs of returning the goods if they have been properly informed of this in the withdrawal information. This does not apply to defective or incorrectly delivered goods.

For sealed goods intended for hygiene or health protection.

The right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

For Blattkraft products, this applies in particular where the recognisable tamper-evident protection or original seal of the bottle or sealed product packaging has been opened, removed, damaged or otherwise broken.

Once the original seal has been removed, the bottle and its contents can no longer be returned under the statutory right of withdrawal. This applies all the more where the product has already been opened, consumed, tasted, measured out or otherwise used.

Goods will not be accepted for return solely because the customer does not like them, because of personal perceptions of taste, smell or consistency, or because a subjectively expected result has not occurred.

Merely opening the shipping carton or an unsealed outer package does not automatically exclude the right of withdrawal, provided that the relevant original product seal remains completely intact.

This provision does not restrict statutory rights in the event of defective, damaged, incorrectly delivered or otherwise non-conforming goods.

Statutory rights remain unaffected.

Beyond the statutory right of withdrawal and statutory rights in respect of defects, we do not provide any general voluntary return, taste or satisfaction guarantee unless expressly stated otherwise in the specific offer.

In particular, taste or smell, a personal expectation regarding consistency, ordering too large a quantity, discontinuing use, a subjectively unperceived effect or a subsequent change of mind do not, on their own, entitle the customer to return a bottle that has already been unsealed or used.

Statutory claims arising from a defect remain fully unaffected.

Statutory rights in respect of defects remain fully preserved.

The statutory rights in respect of defects apply. If the delivered goods are defective, the customer may, subject to the statutory requirements, in particular request subsequent performance and, where the further requirements are met, reduce the purchase price, withdraw from the contract or claim damages.

The exclusion of the right of withdrawal for unsealed products does not exclude claims arising from defects. A product defect may exist, for example, if the product is damaged or leaking when the risk passes, if the original seal was already damaged upon delivery, if a different product from the one ordered was delivered, if the delivered quantity differs from the agreed quantity, if the product does not have the agreed characteristics upon delivery or if the goods were not legally marketable at the time of delivery.

A personal dislike of the taste or smell and the mere absence of a subjectively expected effect do not, by themselves, constitute a defect in the goods unless a different characteristic was agreed.

Customers are asked to document visible transport damage and notify us as soon as reasonably possible. Failure to make such a report does not affect statutory rights.

Please observe the label and product page.

The recommended intake stated on the label and product page must be observed. The recommended daily intake must not be exceeded.

Products must be stored in accordance with the stated storage instructions and kept out of the reach of young children.

In the event of individual health-related questions, existing medical conditions, pregnancy, breastfeeding or the use of medicinal products, medical or other appropriately qualified professional advice should be sought before use.

This information is not a substitute for medical advice.

Statutory consumer rights remain unaffected.

We are liable without limitation in cases of intent and gross negligence, injury to life, limb or health, under the provisions of the German Product Liability Act, insofar as we have expressly given a guarantee, and in other cases of mandatory statutory liability.

In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded. Material contractual obligations are obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the contracting party may regularly rely.

In all other respects, liability for damage caused by slight negligence is excluded. The above limitations of liability also apply in favour of our legal representatives and vicarious agents. Mandatory consumer rights remain unaffected.

Content may not be used without authorisation.

Texts, images, product presentations, graphics, trademarks and other content of the online shop may not be reproduced, distributed or used publicly without the appropriate authorisation. Uses permitted by law remain unaffected.

German law applies.

German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.

The statutory places of jurisdiction apply to consumers.

The statutory places of jurisdiction apply to consumers.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be determined in accordance with legally permissible agreements. No exclusive place of jurisdiction is specified for contracts concluded solely with consumers.

The business statement will be added before the shop launches.

The statement regarding participation in a dispute resolution procedure before a consumer arbitration body will be added before online sales commence, once a binding business decision has been made.

Invalid provisions are replaced by statutory provisions.

If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the remaining statutory and contractual provisions remain unaffected. The invalid provisions shall be replaced by the applicable statutory provisions.

Version: July 2026